Staff Product Manager, Disputes ManagementAtlanta, Georgia, United States; Center Valley, Pennsylvania, United States; Tampa, Florida, United States

Staff Product Manager, Disputes Management

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

Shift4 is seeking a Product Manager to lead the development and expansion of our Chargeback Management tools and reporting capabilities. This role is critical in enhancing our ability to help merchants and financial institutions manage, dispute, and resolve chargebacks efficiently. You will define the product strategy, drive the roadmap, and collaborate with cross-functional teams to deliver best-in-class solutions.

This role is a hybrid position based at any of the following Shift4 locations : Atlanta, GA (preferred), Tampa, FL, or Center Valley, PA. Relocation assistance may be provided.

Responsibilities

• Strategic Leadership : Define and execute the product strategy for Chargeback Management tools, ensuring alignment with business objectives and market needs.
• Product Roadmap & Execution : Develop and manage the product roadmap, prioritizing features and enhancements based on customer needs, regulatory requirements, and industry trends.
• Data-Driven Insights : Leverage data analytics and customer feedback to optimize chargeback resolution workflows, improve automation, and enhance reporting capabilities.
• Collaboration : Work closely with UX, Engineering, marketing, operations, and commercial, to ensure alignment and consistency in delivering a seamless and integrated merchant experience. Champion the "voice of the customer" and spearhead cross-functional initiatives aimed at addressing merchant needs and pain points.
• Industry Expertise : Stay ahead of trends, regulations, and competitive offerings in the chargeback and payments space to drive innovation.

Qualifications

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.