Information Technology Support Specialist

Genoa Employment Solutions
IA, United States
Temporary
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Genoa Employment Solutions is currently seeking IT Support Specialists / Post Deployment Specialist for a 4-5 month contract opportunity in Des Moines, IA.

This role is onsite, will require travel between facilities, and will require availability to work overtime hours.

Job responsibilities :

  • Collaboration between the deployment team operations, security and customer support teams
  • Responding to and resolving customer issues
  • Ensuring customer satisfaction
  • End-User Support efficient and responsive customer support is crucial during post deployment. Help users navigate and understand any new applications & features, and troubleshooting and resolving issues.
  • Documentation updating and maintaining work documentation and service tickets
  • This is a physical role that requires unencumbered mobility throughout the facility. This will include moving computer equipment and the ability to lift up to 50 lbs.

Travel is required to other locations.

  • Overtime is required
  • Resources will need to travel to several locations.
  • Mileage reimbursement between sites 67 cents per mile.
  • 27 days ago
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