Call Center Quality Assurance Specialist

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

The Call Center Quality Assurance Specialist ensures the accuracy and integrity of transactional processing and reporting for Florida Savings and Prepaid Plans, in alignment with Florida SLA requirements.

This role is onsite based in our Tallahassee, FL office.

What You Will Do

Core Responsibilities

• Conduct quality review of both financial and non-financial transactions including :
• Financial : Contributions, withdrawals, refunds, lockbox reconciliation, monetary adjustments
• Non-Financial : Demographic updates, banking changes and client correspondence,
• Review outgoing correspondence and present quality score results to management

Reporting and Compliance

Call Center Oversight

Cross Department Support

Requirements

What You Will Need to Succeed

Preferred Qualifications

What we Offer

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

recblid g7dwefhe256cgv1lv27sk5wa0zwmju