Tech Control Facility (TCF) Operations, Lead

Job Description

Job Description

Geospatial and Cloud Analytics (GCA) is seeking a Tech Control Facility (TCF) Operations, Lead to oversee the day-to-day performance, operational readiness, and modernization of TCFs and supporting infrastructure, at a federal client site.

The Tech Control Facility (TCF) Operations Lead will ensure the continuous availability of secure communications across all classification levels, provide leadership to Tier II and Tier III technical teams, and ensure strict adherence to DISAC 310-175-9 and all applicable standards. The selected individual will work closely with internal stakeholders and senior Government leadership to manage, maintain, and enhance mission-critical network assets.

Primary Responsibilities :

• Direct and oversee daily operations within the Tech Control Facility (TCF).
• Supervise Tier II Help Desk and Tier III technical support personnel to ensure service level agreement (SLA) compliance.
• Ensure high availability and operational integrity of network components, including switches, encryption devices, circuits, and consoles.
• Manage incident response workflows, technical troubleshooting, and resolution efforts.
• Maintain accurate and current documentation, SOPs, and operational logs.
• Lead activities related to the maintenance and restoration of transmission paths and facilities.

Minimum REQUIRED Qualifications :

Registered Communications Distribution Designer (RCDD)

Required Experience and Skills :

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.