Bilingual Spanish Enrollment Assister - UT

What is the position

The Bilingual Spanish Enrollment Assister will play a key role on the EAP and will be trained and certified to conduct targeted outreach to impacted consumers in population centers identified by CMS.

Our Enrollment Assisters help consumers navigate to obtain eligibility determinations and plan selections, and to enroll consumers in qualified health plans to maintain coverage.

What will I get to do?

Bilingual Spanish Enrollment Assisters provide remote direct consumer outreach support by making outbound and receiving inbound telephone calls, sending and receiving emails, text messages, and setting up virtual and in-person appointments for individuals and families.

In addition, the Enrollment Assister provides in-person assistance by attending enrollment events and health fairs.

• Assist consumers with all aspects of the enrollment and / or renewal processes for Marketplace and / or Medicaid applications including : Profile creation and updateExplanation of Eligibility DeterminationPlan ComparisonsWalking through the enrollment process with the consumer, including data input if necessaryEscalating or referring to other departments or state agencies as applicable
• Ensure all project-identified, state and federal regulations, processes, policies, and procedures are executed and followed as applicable.
• Successfully participate in a hybrid work structure that includes remote work from home AND attendance at local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach assistance.
• Represent CMS and Cognosante within the local community in a professional manner.
• Provide accurate and timely documentation of daily activities and results.
• Analyze the needs of the consumer with strong interpersonal skills and use of probing questions.
• Escalate issues related to the consumer or tools when appropriate.
• Other additional duties as assigned by program leadership.

What qualifications do I need?

• The successful candidate will be expected to : Pass a background check as required for certificationSuccessfully complete mandatory training and certification requirements within the allotted timeframeComplete additional state registration, certifications, or background checks (depending on state of residence or state law) prior to performing any job dutiesAdhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuersBe available to work flexible / nontraditional hours, including evenings and weekendsParticipate in some reimbursed in-state and local travel for Community Events
• High school diploma or GED.
• Minimum of 2 years of experience in customer service, call center or in related public facing positions.
• Bilingual Demonstrate the ability to communicate in Spanish, both orally and written, to and from English. Other languages considered may include Portuguese, French, Chinese, Haitian Creole.
• Maintain a distraction-free, dedicated workspace, with reliable high-speed internet. Minimum requirements 25 Mbps download and 3 Mbps upload speeds.

NO public Wi Fi allowed without Cognosante VPN access)

• Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, MS Teams, customer relationship management (CRM) or database management tools.
• Demonstrate both written and oral communication skills.
• Demonstrate ability to collect data and analyze data from the consumer.
• Demonstrate the ability to work independently and as part of a team.
• Possess a valid driver’s license, have access to reliable transportation and be an insured driver in an active auto insurance policy.

Preferred Qualifications

• Some college preferred
• Basic knowledge of healthcare and / or the Affordable Care Act
• Call Center experience

What additional characteristics will help me thrive?

• A commitment to great customer service that includes a People-First Attitude that prioritizes customer needs through active listening, empathizing, and direct problem resolution.
• A desire to assist the vulnerable and underserved populations.
• Flexibility to adapt to changing project requirements, priorities, and environments.
• A commitment to continuous learning and professional development.

What We Offer

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that :

Ensure optimal health and productivity of our employees

Support employee retention and attraction

Provide work / life balance to ensure our employees succeed inside and outside of the office

Compensation

$19.12 - $27.32