Technical Incident Manager (TPM)

Summary : This role focuses on technical incident management for embedded systems support. The ideal candidate will triage and manage issues across firmware and device driver platforms, working closely with cross-functional teams to investigate, diagnose, and route complex technical incidents. Key Responsibilities : Incident Management : Triage and manage issues across embedded systems and firmware Analyze logs, crash reports, and code to identify root causes Route issues to the appropriate cross-functional teams Track incidents from discovery to resolution Technical Investigation : Debug embedded systems, firmware, and device drivers Read and analyze Python, C, and C++ code Write basic scripts to collect and analyze data Identify recurring technical problems through log and pattern analysis Take full ownership of issues from start to resolution, including monitoring progress, tracking status, and regularly updating stakeholders. Cross-Functional Collaboration : Work closely with Hardware, Software, OS, Test, and Ops teams Communicate findings clearly to technical and non-technical stakeholders Support testing strategies for new product development Qualifications : 5–20 years of experience in embedded systems Strong knowledge of firmware and device driver technologies Skilled in debugging and reading Python, C, and C++ Solid understanding of system logs and crash diagnostics Strong organizational and communication skills Bonus : Experience with data analysis Location : Cupertino, CA (Hybrid; Tues-Thurs onsite) Duration : 6-12+ months Pay Rate Range : $80-$90 / hr