General Manager

General Manager – Café General Manager

Equator Coffees invites a Café General Manager to lead a retail coffee experience in a dynamic market. This role requires a passion for coffee, strong leadership skills, and commitment to Equator’s values.

Key Responsibilities

• Set a standard for hiring, training, developing, and retaining employees.
• Continuously develop self and team.
• Inspire and create a positive environment.
• Communicate regularly with team, provide positive and constructive feedback, and hold quarterly team meetings.
• Create timely and complete schedules, taking business and employee needs into consideration.
• Complete payroll accurately and submit it within the proper time frame.
• Model hospitality and be in service to the customer.
• Act to resolve customer concerns and always look for ways to improve the experience.
• Monitor, coach, and encourage team members to exceed the customer’s expectations through the team’s execution of operations, processes, recipes, and knowledge.
• Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers.
• Complete required inventories and accurate ordering in the proper time frame.
• Manage the store’s financial performance and costs to include accurate cash controls and product ordering.
• Complete the weekly financial corporate requirements accurately and in a timely manner.
• Be relentless in finding ways to drive sales and create new customers.
• Monitor Key Performance Indicators and always look for areas to improve.

Qualifications

Compensation

Equator Coffees is an equal‑opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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