Coordinator, Operations and Data

Job Description

Job Description

ABOUT HFNY

For over 30 years, Hope for New York (HFNY) has served as New York’s Coalition of Hope, bringing nonprofits, churches, and everyday New Yorkers together to show kindness and compassion to their neighbors in need. Our Coalition of Hope strengthens nonprofits, leaders, and communities on the frontlines with resources and connections that shatter scarcity and amplify impact.

HFNY invests in a diverse array of community-based nonprofits by providing grants, training, hands-on support, and volunteers to 70+ vetted, faith-based nonprofits across the five boroughs — building up their capacity to lead with excellence and serve more New Yorkers in need. We offer thousands of volunteer opportunities for individuals, workplaces, and churches — working closely with our nonprofit partners to ensure New Yorkers not only bring hope to their neighbors in need, but tangibly experience it too.

ABOUT THE ROLE

HFNY seeks a highly motivated, detail-oriented individual to primarily support the work of the Program Team.  The Coordinator, Operations and Data is a part of the HFNY Program Team and receives direct supervision from the Senior Director, Programs, and Manager, Volunteer Mobilization. The candidate should be organized, detail-oriented, adept in systems, and motivated by the opportunity to support HFNY’s nonprofit partners as they work to see every New Yorker flourish.

PRIMARY RESPONSIBILITIES

Volunteer Data Management

• Ensure the accuracy of all volunteer opportunities and volunteer data in Salesforce and on the HFNY website
• Proactively work with HFNY affiliates to regularly create and update volunteer opportunities in Salesforce
• Train and onboard new HFNY affiliates on how to create volunteer opportunities
• Review and edit all new volunteer opportunities for accuracy, comprehensibility, and attribute tagging prior to publishing them on the HFNY website
• Utilize Salesforce to track, monitor, and analyze HFNY’s volunteer initiatives
• Monitor volunteer@hfny.org to respond to volunteer inquiries
• Work with Mobilization team to identify corporate, large group, church, and family volunteer opportunities
• Ensure a streamlined volunteer sign-up and user experience for HFNY volunteers

Support for Program Team Initiatives

JOB QUALIFICATIONS

JOB LOCATION

This job is based in New York City and is currently a hybrid position.

OUR CORE VALUES

DISCLAIMER

The preceding job description has been designed to describe the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee(s) assigned to this job. Other duties may be added, or this job description amended at any time.

To perform this job successfully, an individual must be able to perform the principal duties satisfactorily. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the principal duties of the job, except where to do so would cause an undue hardship on Hope for New York’s business operations.

Employment at Hope for New York is at-will, which means that either the employee or Hope for New York can terminate the employment relationship at any time, for any reason, with or without cause or notice. Nothing in this Job Description should be construed to diminish the at-will employment relationship in any manner.

Reports to : Senior Director, Programs

Status : Part-time (15-20 hrs / week)

Salary : $22 / hour to $28 / hour

Classification : Non-Exempt

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