UX Design Researcher

🌟 We're Hiring : UX Design Researcher! 🌟

We are seeking to hire an UX Design Researcher in South San Francisco, CA .

📍 Location : South San Francisco, CA

⏰ Work Mode : Work From Office

💼 Role : UX Design Researcher

Pay Scale :   $90, 480 – $143, 866 (Dependent on Experience)

What You'll Do :

∙ This role will be responsible for supporting the Experience Design Director in planning and

conducting end-to-end customer experience research across the prioritized Experience Operations roadmap.

∙ By employing best practices in Design Thinking, Service Design, and Human Centered

Design methodologies, the UX Design Researcher will be expected to present research findings

at multiple levels within the organization.

∙ These findings will include the analysis of qualitative data and metrics to identify current state

customer experiences, gaps, opportunities in experiences, and recommendations for competitive

brand experiences across the portfolio.

∙ Further, the UX Design Researcher is expected to work closely with the CX Researcher, Sr.

Business Analyst, Data Analytics Analyst, and Studio Designers to support transformational

opportunities within the patient, customer, and employee experience.

∙ This is a varied role that is key to the effective delivery of UX analysis that will drive the

experience designs that underpin the strategic transformation of our brands.

What We're Looking For :

∙ Bachelor’s degree required , preferably in a research-related field such as Human-Centered

Design, Human Factors, Information Design, Integrated Design, Psychology, Human-Computer

Interaction, Interaction Design, Service Design or a related discipline.

∙ At least 6 to 8 years of related working experience in CX or UX Research disciplines.

∙ Also, tangible and credible experience working within a human-centered design practice

service design or CX / UX insights team.

∙ A strong foundation in qualitative research, complemented by familiarity with quantitative

methods and data analysis—or proficiency in Mixed Methods UX Research—is highly preferred.

∙ Excellent written and verbal communication skills, with high attention to detail

Ready to shape exceptional user experiences? 🚀 Apply now and let's innovate together!