Collections Specialist

Contract Collection Specialist

This is a contract with a great organization. As a contractor for Smith Johnson, you are eligible for medical, dental, life, disability. Smith Johnson pays for 70% of your medical and dental and 100% of life and disability. The contract is also eligible for PTO / holiday accrued monthly. You are also eligible for a 3% retirement matching plan. Smith Johnson believes in taking care of our contractors.

Position Summary and Responsibilities :

The ideal candidate for this position will have the skills and experience necessary to meet the following job responsibilities :

Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements

Updates customers' accounts on a computer system

Adheres to established guidelines when determining appropriate collection remedy

Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments

Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations

Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal

May also be considered a field collection job

Other duties as assigned

Schedule will be either Monday to Friday or Tuesday to Saturday 9 : 30-6 : 00 pm

Required Qualifications :

Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly related experience

Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.

Must have excellent customer service skills

Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times

Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account

Solid follow-up and negotiation skills

Ability to work independently, prioritize and organize work

Basic knowledge of regulatory requirements

Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc)