Commercial Lines Associate Account Manager

Job Description

Job Description

Commercial Lines Associate Account Manager

Job Summary :

The Commercial Lines Associate Account Manager plays a crucial role in providing administrative support to Account Managers and Producers in the insurance industry. This position involves handling various tasks such as processing policy changes, endorsements, and invoices, as well as assisting with renewals, claims, and client inquiries. This role offers an opportunity to be part of a dynamic team and contribute to the success of a leading insurance organization.

Duties and Responsibilities :

• Handle policy changes, endorsements, renewals, cancellations, policy checks, and billing.
• Answer client questions, gather information, provide proofs of insurance, and assist with renewal processes.
• Access carrier systems, obtain necessary documents, and assist with carrier communications.
• Ensure data accuracy and integrity by documenting all client and carrier interactions.
• Work collaboratively with team members and build strong relationships with internal and external stakeholders; participate in regular team meetings.
• Complete general administrative tasks including answering calls, handling mail, and performing clerical duties.
• Manage workload effectively to meet established quality and timeliness performance metrics.
• Adhere to documented processes and procedures outlined in the servicing workflow.
Qualifications :
• Required

High School Diploma or GED

Bachelor's Degree

Knowledge, Skills, & Abilities :

Company Values & Culture :

At Dexter & Company, we are guided by our core values :

In addition to our core values, Service Beyond Self is part of our mission and who we are as an organization - building on our Superior Service.

We foster an environment where employees are empowered to grow and contribute meaningfully. The ideal candidate will align with these principles and integrate them into their daily work.