Sr. Manager, Operations Enablement

Sr. Manager, Operations Enablement

At Strive Health, we're driven by a purpose : transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.

The Sr. Manager of Operations Enablement is responsible for identifying, implementing, managing, and improving operational processes across live markets with a focus on scalability, high performance, and continuous improvement. This key member of the central operations team works cross functionally to deploy program & project management tools & methodologies to drive key metrics and hit key milestones for Strive priority initiatives. Reports to either the Operations Enablement Director or Senior Director and is responsible for large portfolio of strategic company-wide projects and managing / supporting junior teammates on the team.

The day to day includes :

• Building relationships with key internal stakeholders to establish the Operations Enablement team as trusted partners.
• Understanding and managing the nuances associated with a variety of customers including health plans, health systems, provider groups, and other value-based care organizations.
• Gaining alignment among key stakeholders (senior leaders centrally and from the regions) and cross functional teams on solutions and roll-out plans across all Markets.
• Supporting the market leadership as needed through reporting / analytics, workflow reviews, and material development.
• Meeting in person with internal stakeholders to facilitate team and business priorities / opportunities.
• Working in tandem with the internal Project Management Organization (PMO) team with both structured and ad-hoc projects, ensuring that strategic initiatives are successfully implemented within markets.
• Working cross functionally with Product, Tech, Training, and Operations to develop an implementation plan, coordinate roll-out, and support after launch to ensure adoption and provide feedback as necessary.
• Providing project updates / reporting on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Monitoring project scope and progress to adjust as needed. Measure project performance to identify areas for improvement.
• Providing input across functional areas to continuously improve operations and scalability of functions.
• Owning ongoing operations for select Strive wide programs (ie Patient materials, Program-Opt in, Consents).
• Providing ongoing monitoring and feedback to markets on performance.
• Providing support to junior Operations Enablement teammates that help support large initiatives and manage their own smaller projects.
• Meet in person with internal and / or external stakeholders to facilitate team and business priorities / opportunities. Business travel may be required for opportunities to connect with stakeholders, serve patients, and attend Strive-sponsored team events.

Minimum qualifications include :

Preferred qualifications include :

About you :

Annual Base Salary Range : $109,000 - $136,000

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.

We do not accept unsolicited resumes from outside recruiters / placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.