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Senior Director, Demand & Supply Planning COE

Senior Director, Demand & Supply Planning COE

Helen of TroyNew York, NY, US
1 day ago
Job type
  • Full-time
Job description

Senior Director, Demand & Supply Planning CoE

Join our Demand Planning team at Helen of Troy and make an immediate impact on our trusted brands : OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position : Senior Director, Demand & Supply Planning CoE

Department : Demand and Supply Planning

Work Location : New York, NY, Plano, TX, Hybrid (work 3 days onsite)

Hybrid Schedule : At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing :

The Senior Director, Demand & Supply Planning Center of Excellence (CoE) is responsible for designing, implementing, and governing best-in-class demand, supply, and integrated planning capabilities across the organization. This role leads the Center of Excellence for planning, setting standards, enabling innovation, driving continuous improvement, and ensuring alignment between commercial, operations, and finance functions. The role acts as a strategic thought leader, process owner, and change agent to elevate planning excellence across business units.

Strategy & Governance

  • Define and drive the vision, strategy, roadmap, and operating model for the demand & supply planning CoE.
  • Establish governance, policies, standards, frameworks, and KPIs for demand, supply, and S&OP / IBP processes.
  • Provide oversight of planning process adherence, audit compliance, and continuous improvement efforts.
  • Serve as a central point of escalation and decision-making for planning-related issues and trade-offs.

Process Design & Standardization

  • Design and standardize end-to-end demand planning, supply planning, inventory optimization, capacity planning, and S&OP / IBP processes.
  • Conduct gap / fits, process mapping, and redesign work to harmonize global / regional / local planning processes.
  • Build playbooks, templates, standard operating procedures (SOPs), and toolkits to support process execution.
  • Tooling, Analytics & Digital Enablement

  • Oversee implementation, and deployment of O9 planning system from a process standpoint.
  • Drive advanced analytics, forecasting algorithms, demand-sensing, scenario modeling, and data insights.
  • Lead user adoption efforts.
  • Ensure data quality, master data governance, and alignment with ERP and operational systems.
  • Coaching, Enablement & Stakeholder Engagement

  • Act as a mentor / coach to business unit planning teams to raise planning maturity.
  • Build capability via training, workshops, certification programs, and knowledge sharing.
  • Collaborate cross-functionally with Sales, Marketing, Finance, Operations, Manufacturing, Procurement, and IT.
  • Influence senior leadership to secure buy-in on planning trade-offs, resource allocation, and risk mitigation.
  • Performance Management & Continuous Improvement

  • Define and monitor KPIs such as forecast accuracy, bias, inventory turns, service levels, and cycle time.
  • Identify root causes of deviations and lead corrective actions and process improvements.
  • Benchmark against industry best practices and drive innovation using Lean, Six Sigma, and Agile planning.
  • Lead change management and transformation initiatives for planning maturity upgrades.
  • Risk Management & Scenario Planning

  • Forecast and anticipate demand volatility, supply constraints, and propose mitigation plans.
  • Develop scenario planning, supply vs. demand balancing simulations, and decision support models.
  • Support new product launches, SKU rationalization, capacity expansion, and supply transitions.
  • Skills needed to be successful in this role :

  • Excellent analytical, problem-solving, and data-driven decision-making skills.
  • Strong change management, stakeholder influence, and leadership abilities.
  • Experience in global or multi-regional planning environments.
  • Project management experience for cross-functional initiatives.
  • Minimum Qualifications :

  • Bachelor's degree in Supply Chain, Operations, Industrial Engineering, Business, or related field (MBA preferred).
  • 10+ years in demand, supply, or integrated planning roles within complex organizations.
  • Experience leading or building Centers of Excellence or process transformation initiatives.
  • Expertise in S&OP / IBP, forecasting, inventory optimization, and supply network planning.
  • Hands-on experience with planning platforms (e.g., SAP IBP, Kinaxis, O9, Anaplan) with preference given to O9 experience.
  • Travel up to 20%
  • Authorized to work in the United States on a full-time basis.
  • Preferred Qualifications :

  • APICS / ASCM certification (CPIM, CSCP), Six Sigma, Lean, or equivalent.
  • Experience with AI / ML forecasting, demand sensing, or advanced analytics.
  • Industry experience in consumer goods, pharma, or manufacturing sectors.
  • Exposure to cost-to-serve modeling, network optimization, or digital supply chain initiatives.
  • In New York, the standard base pay range for this role is $168,800.55 - $211,000.69 annually. This base pay range is specific to New York and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

    Benefits : Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

    Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

    Helen of Troy is an Equal Opportunity / Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

    We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

    Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

    At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are

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