Account Resolution Representative

Account Resolution Representative

First Credit Union is literally Arizona's first credit union! Since 1929, we've been dedicated to delivering quality products and services that help our members achieve financial success. If you want to work in a culture committed to making a local impact with a focus on genuine service, become part of the First Credit Union team by applying for our Account Resolution Representative opportunity at our Chandler Corporate Headquarters. In this role, you will provide administrative support to our Credit Management department. Ideal candidate should have a minimum of 6 months administrative / office experience.

Essential Functions :

• Answer phone professionally and promptly, directing calls within department from members, employees, and outside agencies, and filing / scanning paperwork in appropriate member files for each aspect of the Credit Management process.
• Professionally respond and assist members who may have negative shares, delinquent loans, repossessions, or fraud on their account.
• Assign accounts to appropriate collections agency and / or legal counsel when necessary.
• Assist with Courtesy Pay Overdraft (CPO) and non-CPO accounts, including outbound calls and mailing letters to negative account holders, closing accounts, etc.
• Assist with the Collateral Protection Insurance (CPI) program; uploading insurance docs to third party CPI Company site and explaining CPI process to members.
• Posting payments to delinquent loans and / or deposits to negative accounts.
• Distribute mail to appropriate recipients within department.
• Typing of correspondence for Credit Management department with a strong focus on accuracy.
• Respond to employee questions / requests whether in person, by email or phone.
• Participate in department staff meetings and attends other meetings, seminars or training.
• Comply with the Bank Secrecy Act (BSA) and the Fair Debt Collection Practices Act (FDCPA).
• Completes special projects as assigned.

Competencies :