Student Engagement Specialist

Student Engagement Specialist

The Engagement Coordinator will regularly communicate directly with prospective students via phone, text, email, and in-person both in response to prospective student inquiries and proactively, according to scheduled follow-up. They will develop relationships with external groups and organizations so that educational opportunities at DIU may be presented to prospective students in on-campus and off-campus events. In addition, they are responsible for developing and administering communication systems in the engagement of prospective students for DIU.

Responsibilities:

• Frequent interaction with prospective students and the public
• Maintain good public relations with prospective student leads, students' families, and school personnel through proper telephone technique, personal interviews, and electronic correspondence with complete and accurate record keeping
• Communicate with prospective students in a timely manner, ensuring that inquiries receive a personal response within one business day.
• Track all inquiries through Slate CRM software and their status in the enrollment funnel.
• Develop, test, and improve strategies for converting inquiries to applicants.
• Manage and execute scheduled follow-up communications for prospective students.
• Stay continually informed on all programs and initiatives at DIU (scholarships, events, etc.) in order to communicate effectively with prospective students and families.
• Learn essentials and some advanced functions of Slate CRM for communications and workflows.
• Coordinate and execute recruitment initiatives which fit within DIU's recruitment strategy
• Facilitate public presentations to find and attract students
• Manage and execute campus visits and tours for prospective students
• Coordinate and execute on-campus events for prospective students
• Required travel:
• Occasional domestic travel outside of the Dallas-Fort Worth metropolitan area to represent DIU at recruiting events and conferences. Multi-day trips likely.
• Regular travel within the Dallas-Fort Worth metropolitan area to build connections with church and school leaders and administrators as well as to represent DIU to local students.
• Mileage compensation is provided for the use of personal vehicles. Other travel expenses such as airfare, food, and lodging are directly covered by DIU.

Qualifications:

• Bachelor's Degree or higher
• Previous experience in either sales or in higher-ed admissions and recruitment strongly preferred
• Strong oral communications
• Ability to communicate across different platforms
• Professional demeanor, able to interact with students from different cultural backgrounds
• Previous experience with CRM (customer relationship management) software preferred

Hours:

• Part-time, hours to be worked out in coordination with the supervisor. Some work time will be required in the evenings and weekends in order to engage with student inquiries in a timely manner, and for some recruitment events.

Physical Requirements:

Good physical health is required as the role involves the execution of events which may require extended periods of standing and/or walking as well as lifting materials weighing up to 40 lbs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities. Staff members may be requested to perform job-related tasks other than those specifically presented in this description.

Weekly Hours: 20