Shift Monitor

THE SALVATION ARMY

NORTH AND CENTRAL ILLINOIS DIVISION Evangeline Booth Lodge

POSITION DESCRIPTION

POSITION TITLE : Shift Monitor

LOCATION / DEPT : Evangeline Booth Lodge

REPORTS TO : Social Services Manager

FLSA CATEGORY : Non-Exempt

STATUS TYPE : RFT

DEPARTMENT MISSION

To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and the community in a team-focused manner with the entire Lodge staff.

OUTCOMES

Shift Monitors provide consistent stability and safety to the program through their direct service to the clients. This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the case managers and Social Service Manager. This includes assistance with written and oral communications and while maintaining confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Program / Administrative Duties
• Perform general front desk duties including reading daily emails, handling mail, managing appointments, handling incoming / outgoing phone calls (directing calls to appropriate staff) in a courteous and professional manner and other related duties.
• Facilitate initial placement of guest(s) to the Lodge to include, but not limited to, conducting orientation and facilitating access to assigned room.
• Notify Case Manager in writing of any special mental health, and / or dietary accommodations of guests they may disclose.
• Conduct nightly bed check of all guests (families) and document.
• Prepare unusual incident report and / or program violation reports as needed and / or warranted. Distribute to designated personnel.
• Inform Shift Supervisor of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis situation.
• Conduct daily room checks, document and submit information to designated
• Notify Housekeeping and / or Shift Supervisor of impending new placements and guest departures. Provide oversight of guests' belongings stored on site for five (5) days. Notify Shift Supervisor if guest has not retrieved belongings after five days.
• Perform daily facility checks ("rounds") lock up designated areas as directed.
• Provide assistance in administering drug testing. May conduct drug test if guest exhibits behavior that suggests drug use.
• Maintain confidentiality of guest information (verbal / written).
• Perform data entry and / or report writing of daily and / or monthly demographics and program statistics.

Client Interaction

Other Duties

REPORTING RELATIONSHIPS

This position reports to the Social Services Manager.

In contacts related to this position's duties, this individual acts as a representative of the Army and its mission.

PERFORMANCE MEASURMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.

EDUCATION / EXPERIENCE

COMPENTENCIES :

POSITION LIMITATIONS

PHYSICAL DEMANDS / WORK ENVIRONMENT

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.