Desktop Support

Role : Desktop Support

Onsite (5 Days, Worcester, MA 01608)

Fulltime position

Job Description :

• Coordinate communications between software / hardware vendors and end users to resolve desktop technical issues.
• Document and assess IT Desktop Configurations as they relate to company polices.
• Perform regularly required maintenance of desktop applications and hardware systems as required.
• Deploy PC's and all peripherals as requested.
• Image PC's as specified by Reliant / client process
• Test connectivity and functionality of installed devices
• Provide timely and accurate support to the all desktop users
• Trouble shoot and resolve user issues
• Escalate issues as needed
• Request Assistance from other IT Departments as needed
• Assist other IT Departments as requested Gather end user requirements
• Gather and compile information from vendors, business owners, and / or other IT staff, as assigned.
• Follow Established policies, procedures, and documentation guidelines
• Performs other duties as required.
• Develop and maintain security procedures.
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives.
• Performs other similar and related duties as required or directed.
• Regular, reliable and predicable attendance is required.

Required Skills and Experience :

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.