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Financial Services Specialist 1 - Remote - Utah

Financial Services Specialist 1 - Remote - Utah

Nordstrom Card Services IncSalt Lake City, UT
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Description

For over 100 years, Nordstrom has created a reputation of . As a Financial Services Specialist, you will be an Ambassador for Nordstrom, handling phone calls from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Our Financial Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in : Insert State

Hours of Operation : 365 days a year, 5 : 00am-12am (midnight) PST

Shifts :

  • Full-time positions
  • Set schedules available at time of offer
  • Start time will vary upon business need
  • Expect to work at least one weekend day per week
  • Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays

Orientation : 1 week (Tuesday – Friday)

Training : Must successfully complete a two-tiered training program (Monday – Friday)

Pay :

  • Eligible to earn incentive once graduated from training
  • Work from home subsidy $50 / month

    • A day in the life…

  • Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls
  • Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
  • Enter and review new account applications from multiple channels : stores, online and / or customers responding to promotional invitations
  • Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
  • Perform other duties as assigned

    • You own this if you have…

  • 1+ years of experience in customer service
  • The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
  • A quiet, distraction free, secure workspace
  • The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
  • A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
  • Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
  • The ability to work with integrity and respect confidentiality
  • The ability to independently apply strong analytical, problem-solving and decision making-skills
  • Clear and professional communication skills with customers and co-workers, both verbally and written
  • The ability to work a flexible schedule based on department needs, including nights and weekends

    • We’ve got you covered…

    Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :

  • Medical / Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

    • A few more important points...

    The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

    Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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    Financial Specialist • Salt Lake City, UT