Calling Agent Client Engagement & Feedback

Calling Agent - Engagement & Feedback

This is a remote position.

Position Details :

Employment Status : Part-time

Work Roster : Tuesday to Saturday (Flexible Schedule | US Time Zone)

Location : Remote

Experience Requirements : Minimum 3 years in a client-facing or appointment setting / survey role

Start Date : ASAP

About the Role :

Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedback to support one of our trusted clients. This role is more than just setting appointmentsit's about building rapport, understanding the client's product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers.

Key Responsibilities :

• Conduct Client Surveys : Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
• Understand the Product : Develop a solid understanding of the clients offerings to conduct informed and meaningful conversations.
• Ensure Data Accuracy : Accurately document client responses and feedback with high attention to detail.
• Database Management : Use Excel or similar tools to maintain, organize, and update call records and survey data.
• Communicate Effectively : Maintain professional, clear, and warm communication at all timeswith great tonality and listening skills.
• Maintain Call Logs : Record all client interactions, outcomes, and notes in a structured and organized format.
• Follow-Up as Needed : Ensure follow-up surveys or clarifications are scheduled appropriately.
• Support Process Improvement : Share insights from client conversations with internal teams to help improve the client experience.

Requirements :

Why Join Remote Office?