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Adoption Counselor 1

Adoption Counselor 1

Santa Fe Animal Shelter and Humane SocietySanta Fe, NM, USA
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Santa Fe Animal Shelter

100 Caja del Rio Road, Santa Fe, NM

Effective Date :

Job Title : Adoption Counselor 1

Work Location : Main Campus, with additional community involvement

Department : Customer Service

Reports to : Adoptions Manager

FSLA Classification :

Full-time

o Exempt Salary Range : $15.00

X Non-Exempt

Job Summary :

The Adoption Counselor is responsible for helping potential adopters find a companion animal, create creative marketing material for individual animals to decrease length of stay and to create and maintain a welcoming and professional environment for patrons of the Santa Fe Animal Shelter.

Essential Functions and Responsibilities :

  • Always provide professional customer service to the public. Knowledge of SFAS operations policies and procedures in order to answer questions as they arise.
  • Ability to handle challenging customers, have the skills to deescalate conversations professionally.
  • Perform all opening duties prior to kennel viewing hours including sweeping mopping window washing and other duties as needed.
  • Perform daily kennel management, data entry for animal placement, moving animals as needed.
  • Compose animal profiles, website updates, photographing animals, creating marketing videos and submitting advertisements to local publications.
  • Assist potential adopters in the selection of appropriate animals; conduct "Meet n' Greets" as needed. Counsel potential adopters on responsible pet ownership, explain adoption procedures and guidelines, objectively interview all potential adopters.
  • Efficiently and accurately process adoption paperwork and enter database on a daily basis.
  • Maintain an accurate and organized filing system, receive adoption fees, perform transactions and reconcile monies daily.
  • On a regular basis promote the Shelter and programs; solicit donations and sell pet supplies.
  • Assist volunteers with challenges as they arise.
  • Clean kennels, public areas, and kitten nursery as needed. Duties may include all kennel cleaning tasks.
  • Report and track animal health and behavior issues; immediately reporting any concerns to clinic and supervisor.
  • Assist at mobile adoption events including kennel setup, animal care, and counseling and tear down.
  • Participate in on-going education / training when required.
  • Other duties as assigned.
  • Competency in the above functions must be demonstrated by the end of the first 90 days of employment.

Education and / or Work Experience Requirements :

  • High School diploma or GED required, college degree or equivalent preferred
  • Some knowledge of animal behavior and handling.
  • People person with general customer service experience, ability to handle a multi-line phone system and a willingness and ability to learn our software system, and basic office computer functions.
  • Must be able to be around and handle many species of animals to include (but not limited to) cats, dogs and rabbits.
  • Must be able to work well in a changing, busy environment. Team player who can also work independently.
  • Work schedule flexibility.
  • Ability to read and write English.
  • Must be able to talk, listen and speak clearly on the telephone

    • Physical Requirements :

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.
  • This position requires some repetitive motion regarding the computer; some standing and walking, reaching and bending, in addition to the ability to regularly move & transport up to 60 pounds
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry animals up to 70 lbs., and assist others as needed for larger animals
  • Tolerating odor, noise, allergens and cleaning chemicals (including but not limited to Stabilized hydrogen peroxide, bleach, quaternary ammonium cleaning solutions and other cleaning and sanitizing products) is essential to this job
  • Ability to safely handle animals of varying temperaments including but not limited to fractious or under socialized animals (additional training will be provided)

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    Counselor • Santa Fe, NM, USA