Program Manager - Product Quality

Program Manager - Product Quality

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.

We're looking for a hands-on, technically fluent Program Manager who thrives in a fast-paced, high-volume consumer goods environment. This person will be the central hub connecting Product Development, Quality, Manufacturing, and Operations to identify top product issues and drive cross-functional action plans from discovery to closure. You will be the keeper of product health and open actions across multiple categories ensuring issues are identified faster, resolved smarter, and prevented at scale. The ideal candidate brings both technical depth (quality, manufacturing, or engineering experience) and program leadership skills, with the ability to drive accountability and alignment without formal authority.

Key Responsibilities

• Drive Product Issue Resolution : Lead structured weekly reviews of top product issues across in-market SKUs; ensure clear ownership, timelines, and follow-through.
• Cross-Functional Alignment : Coordinate actions between Quality, Engineering, Operations, and Supplier teams to accelerate root cause identification and corrective actions.
• Issue Prioritization : Partner with leadership to identify and rank the highest-impact product and consumer issues across the portfolio.
• Status Tracking & Visibility : Maintain a single source of truth for product health, open actions, and risk mitigation status.
• Root Cause & Containment Coordination : Facilitate 8D / 5 Whys / DMAIC or equivalent structured problem-solving sessions; ensure strong validation of fixes before release.
• Performance Reporting : Provide concise weekly executive updates summarizing top issues, risks, and progress metrics.
• Process Improvement : Identify systemic gaps and recommend process or design changes that reduce repeat issues and improve speed of resolution.
• Factory Collaboration : Work closely with manufacturing and supplier quality teams to ensure timely response and verification of containment and corrective actions.

Qualifications

Preferred Attributes