Onsite Support Technician II

Datawiz , a GTSC company, seeks a highly experienced and motivated On-Site Support Technician , Level 2 in Arlington, Virginia.

Requirements :

• BS / BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
• Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
• Ability to install Software for and troubleshoot a wide range of Applications.
• Experience in a financial services environment preferred.
• Analytical thinking and problem-solving ability.
• You must be a US citizen.
• You must be able to clear a federal background check that includes a review of your financial obligations.

Responsibilities :

Act as a lead technician in the performance of onsite Support activities.

Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.

Lead teams in the performance of onsite Updates, Configuration changes, or Software installations.

Lead teams in the performance of bulk MACDs.

Lead technical Support and setup during special events such as conferences.

Provide lead technical assistance to End Users.

Liaise with and Support Customer VIPs.

Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.

Benefits :

Medical

Dental

Vision

Flexible Spending Account

Health Savings Account

Life and AD&D

Short-Term Disability

Long-Term Disability

401(k)

Tuition Assistance

Paid Time Off

Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com . Note : This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and / or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and / or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.