General Manager
Double Knot - NYCNew York, NY, US30+ days ago
Job type
- Full-time
Job descriptionProven experience as a General Manager - required. Strong leadership, organizational, and multitasking abilities. Excellent communication and interpersonal skills. Strong understanding of financials, budgeting, and forecasting. Ability to work under pressure and handle difficult situations calmly and professionally. Knowledge of food safety standards and best practices. Familiarity with restaurant management software Resy & Toast preferred. Flexibility to work evenings, weekends, and holidays as needed. Bachelor’s degree in hospitality management, business, or a related field. Previous experience in an upscale, fine dining, high-volume restaurant Certification in food safety (e.g., ServSafe)
Job Details
Schulson Collective welcomes guests from all walks of life, offering a diverse array of cuisines and dining experiences across our unique concepts. While each restaurant has its own identity, they all share a common goal : to deliver an unforgettable experience to every guest.
We invite you to apply and join the newest addition to our Collective - Double Knot Manhattan - as we continue crafting top-tier culinary moments that leave a lasting impression.
Key Responsibilities :
- Operational Management :
- Oversee the day-to-day operations of the restaurant, ensuring all services are delivered efficiently and effectively.
- Manage the dining experience to meet the highest standards of quality, cleanliness, and service.
- Ensure that the restaurant complies with health and safety regulations and food safety standards.
- Staff Management :
- Hire, train, and manage staff, including front-of-house (servers, hosts, bartenders, support)
- Conduct performance reviews, provide feedback, and implement training programs to improve staff skills.
- Schedule shifts and manage labor costs efficiently.
- Customer Service :
- Ensure excellent customer service by addressing customer complaints or concerns and taking proactive measures to enhance customer experience.
- Monitor guest satisfaction levels, implement customer feedback, and make improvements where necessary.
- Financial Management :
- Develop and manage the restaurant’s budget, ensuring the business operates within its financial limits.
- Oversee inventory and ordering to maintain adequate stock levels and minimize waste.
- Monitor financial performance, including sales, costs, and profitability, and work to optimize them.
- Prepare reports on sales, expenses, and other financial metrics, and present them to ownership or corporate leadership.
- Compliance and Reporting :
- Ensure the restaurant complies with all local, state, and federal regulations regarding labor laws, alcohol service, and food safety.
- Maintain proper documentation and handle any necessary reporting for inspections and audits.
Required Skills and Qualifications :
Preferred Qualifications :
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General Manager • New York, NY, US