Enrollment Admissions Advisor

Job Description

The Enrollment & Admissions Advisor is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service.

The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.

The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation. Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.

Meet or exceed all performance metrics and individual production goals. Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation.

Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate.

Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps.

Education and / or Experience

• Bachelor degree preferred, Associate degree required
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Prior Enrollment Services / Admissions or non-durable sales experience a plus.
• Superior organizational, problem-solving, multi-tasking, and time management skills.
• Excellent interpersonal, written, and oral communication skills are required.
• Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.

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