Manager-Program Management - Digital Workplace

Job Opportunities At American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Digital Workplace (DW) is the convergence of digital, cultural, and physical elements that enable all American Express colleagues to do phenomenal work in a complex, dynamic, and often unstructured working environment. You will work within our TechCare Operations : Blueprint team, in partnership with our servicing product and operational leaders to ensure maximum value as we execute on our TechCare Blueprint. You will work to coordinate our efforts across our data platform, analytics, and reporting functions along with active partnership with our proactive servicing and problem management efforts.

Critical focus areas include :

• Embody innovation in a global dynamic environment, accounting for changing priorities, emerging business needs, and alignment with our broader Digital Workplace strategy.
• Monitoring and tracking our progress while building long term roadmaps and perspectives on changing needs within our global footprint.
• Manage the team's backlog of work, coordinating intake, prioritizing with leadership, and working with the team to plan and sequence work.
• Establishing and building relationships with our partners to ensure we deliver value to our stakeholders.

Key Responsibilities include :

Scope of Impact / Influence includes :

Education & Experience includes :

Technology Competencies include :

Game Changers include :

Role Core Competencies include :

Qualifications :

Salary Range : $103,750.00 to $174,750.00 annually bonus benefits. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.