Collection Call Center and Letter Campaign Manager

Legal Operations Manager - Toll & Collections

New York, NY | Full-Time | Law Firm

About Us

We are a growing New York law firm with a focus on toll collections and government debt recovery. Our practice is high-volume, technology-driven, and centered on providing efficient litigation and compliance services to our clients. We are seeking a Legal Operations Manager to lead and optimize our collections and litigation workflows, ensuring accuracy, compliance, and efficiency at every stage.

Position Overview

The Legal Operations Manager will oversee the day-to-day operations of our toll and collections division. This leadership role combines legal process management, data-driven reporting, and staff supervision. You will work closely with attorneys, paralegals, and support staff to ensure cases move seamlessly through all phases-from summons and complaint to judgment and enforcement.

Key Responsibilities

• Manage daily legal operations for toll collection and government debt cases.
• Oversee case workflows in Simplicity Collect (or similar collection software), ensuring accurate tracking and timely follow-up.
• Monitor issues such as service of process, returned proposed judgments, defaults, and executions, implementing corrective measures where needed.
• Use Excel batch services and large data sets to track trends, update case information, and prepare client reports.
• Supervise paralegals and support staff, ensuring team productivity and quality control.
• Coordinate with marshals, sheriffs, and courts for enforcement processes.
• Generate and analyze reports for internal management and clients, identifying operational bottlenecks and recommending improvements.
• Maintain compliance with court rules, client requirements, and internal firm policies.

Qualifications

Required :

Preferred :

Why Join Us?

Job Type & Benefits

Full-Time | On-site (New York, NY)

Benefits package available (health, PTO, retirement plan options).

How to Apply

Submit your resume with a cover letter describing your relevant experience in legal