Talent.com
Sr. Customer Assistance Representative - Monroeville
Sr. Customer Assistance Representative - MonroevilleEnterprise Holdings • Monroeville, PA, US
Sr. Customer Assistance Representative - Monroeville

Sr. Customer Assistance Representative - Monroeville

Enterprise Holdings • Monroeville, PA, US
30+ days ago
Job type
  • Full-time
Job description

Customer Assistance Representative Sr (CAR Sr)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now. We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position pays $17.50 per hour.

This position is located at 122 Mall Plaza Blvd, Monroeville, PA 15146.

We offer a robust Benefits Package including, but not limited to :

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development

We have the following schedule available :

  • Sunday OFF
  • Monday 8 : 00am to 6 : 00pm
  • Tuesday 8 : 00am to 6 : 00pm
  • Wednesday OFF
  • Thursday 8 : 00am to 6 : 00pm
  • Friday 8 : 00am to 6 : 00pm
  • Saturday 9 : 00am to 1 : 00pm
  • Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

    Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

    Responsibilities

    We are hiring now for immediate openings. Responsibilities include :

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Equal Opportunity Employer / Disability / Veterans

    Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid driver's license with no more than 2 moving violation and / or at-fault accident on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Create a job alert for this search

    Sr Customer Assistance Representative • Monroeville, PA, US

    Related jobs
    Driver Helper

    Driver Helper

    United Parcel Service • Monessen, PA, US
    Full-time +1
    As a driver helper you’ll ride along with a package delivery driver in our iconic brown trucks and help deliver packages to businesses and homes in your community. During your shift, you’ll be in an...Show more
    Last updated: 22 hours ago • Promoted • New!
    Outside Sales Representative

    Outside Sales Representative

    Hibu • New Kensington, PA, US
    Full-time
    Are you looking for a new sales position with unlimited earning potential and that is in a flourishing industry? Or maybe you have been thinking about switching career paths and moving into sales? ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - North Shore, Pittsburgh

    Customer Service Representative - North Shore, Pittsburgh

    Essential Utilities • Pittsburgh, PA, US
    Full-time
    Customer Service Representative.Our Customer Service Representative will be responsible for satisfying a broad array of customer needs, resolving routine to complex billing issues, adhering to PUC ...Show more
    Last updated: 2 days ago • Promoted
    Work from Home

    Work from Home

    Earn Haus • Stahlstown, PA, United States
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Specialist-"Director of First Impressions"

    Customer Service Specialist-"Director of First Impressions"

    ServiceMaster • Oakmont, PA, US
    Full-time
    Director Of First Impressions "Dofi".We are seeking an energetic, people focused person to join our team in Oakmont.The Director of First Impressions will be the initial person our customers engage...Show more
    Last updated: 2 days ago • Promoted
    Service Advisor

    Service Advisor

    Freightliner of New Stanton • Tarrs, PA, US
    Full-time +1
    Maintain customer relationships and effectively communicate status of repairs.Resolve customer problems and complaints.Maintain customer appointment system. Review the vehicle history files.Walk aro...Show more
    Last updated: 30+ days ago • Promoted
    Store Customer Service Specialist

    Store Customer Service Specialist

    Pennsylvania Staffing • Latrobe, PA, US
    Full-time
    Job Opportunity At Sherwin-Williams.This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their n...Show more
    Last updated: 21 hours ago • Promoted • New!
    Sr. Manager, Customer Success

    Sr. Manager, Customer Success

    Pennsylvania Staffing • Pittsburgh, PA, US
    Full-time
    Senior Manager Of Customer Success Managers.Proofpoint is seeking a dynamic and results-driven Senior Manager of Customer Success Managers to lead our Customer Success team.In this role, you will o...Show more
    Last updated: 21 hours ago • Promoted • New!
    Fraud Customer Support Sr Specialist- 2nd shift

    Fraud Customer Support Sr Specialist- 2nd shift

    Pennsylvania Staffing • Pittsburgh, PA, US
    Full-time
    If you're a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. In this role, you'll play a crucial part in...Show more
    Last updated: 21 hours ago • Promoted • New!
    Fraud Customer Support Sr Specialist- 2nd shift

    Fraud Customer Support Sr Specialist- 2nd shift

    Citizens Financial Group • Pittsburgh, PA, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and other non-essential information. Keep the formatting beautiful and consistent across all job posts.Show more
    Last updated: 5 days ago • Promoted
    Customer Accounts Advisor Plus

    Customer Accounts Advisor Plus

    Aarons • Allison Park, PA, US
    Full-time
    The hourly range for this position is $15.This position is also eligible for incentive pay based on performance.Customer Accounts Advisor Plus . Aaron’s Customer Account Advisors serve as coaches to...Show more
    Last updated: 2 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    USA Jobs • Pittsburgh, PA, US
    Full-time
    Customer Service Representative.Location : 3000 Liberty Ave, Pittsburgh, Pennsylvania 15201 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of frien...Show more
    Last updated: 30+ days ago • Promoted
    Work From Home

    Work From Home

    Remote Jobs • Donegal, PA
    Remote
    Full-time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...Show more
    Last updated: 29 days ago • Promoted
    REPRESENTATIVE, PATIENT SERVICES - SLEEP LAB

    REPRESENTATIVE, PATIENT SERVICES - SLEEP LAB

    Excela Health • Greensburg, PA, US
    Full-time
    Representative, Patient Services - Sleep Lab.Responsible for coordinating and maintaining a positive customer experience while performing pre-registration, registration, scheduling, and business of...Show more
    Last updated: 30+ days ago • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion Edge • Plum, PA, US
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show more
    Last updated: 2 days ago • Promoted
    Customer Service Specialist-"Director of First Impressions"

    Customer Service Specialist-"Director of First Impressions"

    IICRC • Oakmont, PA, US
    Full-time
    Director Of First Impressions "Dofi".We are seeking an energetic, people focused person to join our team in Oakmont.The Director of First Impressions will be the initial person our customers engage...Show more
    Last updated: 2 days ago • Promoted
    Store Customer Service Specialist

    Store Customer Service Specialist

    Sherwin Williams • Allison Park, PA, US
    Full-time
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...Show more
    Last updated: 30+ days ago • Promoted
    Account Representative Sr

    Account Representative Sr

    UPMC • Pittsburgh, PA, US
    Full-time
    Account Representative, Senior.The Account Representative, Senior is responsible for all fiscal functions necessary to ensure the prompt and correct payment to the hospital of all monies owed by bo...Show more
    Last updated: 30+ days ago • Promoted