Customer Service Representative / Shipping Office Clerk

Palmer Logistics is looking for a skilled CSR & Shipping Office Clerk to join our dynamic team!

The ideal candidate will be detail-oriented, highly organized, and proficient in Warehouse Management Systems and Microsoft Office Suite. This position plays a crucial role in our daily operations by being the primary interface with our customers, ensuring procedures are followed and customer requirements are met in the processing of their orders. If you're a dedicated and proactive individual looking to make an impact in our organization, we want to hear from you!

Pay Rate :

$18.00 - $20.00 per hour depending on experience and knowledge.

Key Responsibilities :

Account Specialist (CSR) Functions :

• Manage assigned customer accounts and ensure customer requirements are accurately executed.
• Process inbound and outbound orders in alignment with customer expectations and company procedures.
• Communicate with customers with clarity, professionalism, and urgency regarding order status, issues, and resolutions.
• Initiate NCRs (non-conformance reports) to address and prevent product quality or service issues.
• Perform invoicing and rate verification as per contractual terms.
• Maintain accurate inventory reconciliation and escalate discrepancies in a timely manner to leadership.
• Address and resolve customer concerns proactively when necessary.
• Support audit readiness and maintain process integrity at all times.

Shipping & Receiving Clerk Functions :

Qualifications :

Why Join Us?

At Palmer Logistics we understand that benefits matter - we offer a competitive benefit package! You'll be eligible for a variety of rich benefits beginning the first of the month after 60 days of employment, this includes :

About Palmer Logistics

Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, such as customized reporting, labeling, repackaging, and other services.

Palmer Logistics is a successful regional provider based on the fundamental philosophies that have enabled the Hermann family's success for four generations : reliability, customer service, and uncompromising integrity.

Ready to take the next step in your career? Apply today and become a team member in our growing 3PL operation!

Palmer Logistics is an Equal Opportunity Employer