Customer Service Representative I-ll

Position : Customer Service Representative (I-II)

Department : Customer Service Tier 1

Reports to : Operations Manager

Job Type : Full time

Hours : 8 : 00am 5 : 00pm M-F

Salary : $20.50 - $25 per hour

Forget What You Know About Customer Service. We're Looking for Problem Solvers!

At DACO, we know that people are what makes a business. As we transform our company to serve the market for another 50 years, we're looking to bring on the next person to raise up our business through their mindset, attitude, and skills.

Why this role matters?

You're the operational hub. Sales feeds you the business, then everything flows through customer service from there. How fast you move determines how fast the entire company operates. When you excel at this job, you make everyone around you better at theirs.

What You'll Handle

Customer Communication :

• Be the first person customers reach when they need answers that keep their business moving.
• Give clear, straight answers and keep everyone informedno runaround, no confusion.
• Handle every conversation professionally, whether you're delivering good news or solving problems.

Orders That Get Done Right

Problem-Solving That Gets Results

Backup Support When It Matters

Who You Are

You're a problem solver. When something breaks, goes wrong, or doesn't make sense, you dig in and figure it out. You don't pass problems to someone else or hope they'll go away. You own them until they're solved.

You're naturally curious. Y always asking why, you want to understand how everything works and eager to learn new systems and processes.

You handle change well. When priorities shift or new systems roll out, you adapt and look for ways to make things better.

You've got grit. You stay calm, focused, and reliable even when things get hectic. You finish what you start and don't give up when things get tough.

You do the right thing. You handle the difficult conversations, follow through on commitments, and take care of details that matter. Your word means something.

You're comfortable with technology. You are able to use different systems and softwares. You can learn new platforms quickly and use technology to get things done efficiently.

You want to be part of something changing. You're not looking for a place to coast. You want to help a company grow and improve, and you want to grow right along with it.

Required Skills / Abilities :

Work Environment & Physical Demands

Education and Experience :

Benefits That Match Your Dedication!

Work Schedule :

Salary :

Benefits : DACO values the well-being and satisfaction of our team members. As a Customer Service Representative, you will enjoy a comprehensive benefits package, including :

Generous paid vacation, holidays, sick time, volunteer time off, and floating personal days to recharge and rejuvenate.

Medical, dental, and vision benefits kick in after just 30 days, ensuring you and your family are well taken care of.

Secure your future by joining our 401K retirement plan with a company match, providing financial peace of mind.

Additional benefits designed to support your overall well-being, reflecting our commitment to your holistic health.

About DACO : Transforming 50 Years of Integrity into Every Interaction!

Established in 1972, DACO has been a beacon of honesty and integrity in the material handling industry for almost five decades. Our journey, rooted in commitment, has allowed us to carve a distinctive niche for ourselves in the Northwest and beyond. Today, our expansive warehouse is a hub for a diverse range of material handling products, showcasing our unwavering dedication to meeting our customers' needs.

What Sets Us Apart :

Material Handling Unveiled : Ever wondered about the connection between material handling and your daily life? At DACO, we bring material handling to the forefront of your existence. Our products play a vital role in the journey of everything you encounter from the food you eat to the roads you drive on. We are an integral part of your life, facilitating the seamless movement of products from the smallest seed to the largest supermarket.

Compensation details : 20.5-25 Hourly Wage

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