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Client Relationship Manager
Client Relationship ManagerEnervise, LLC • Cincinnati, OH, US
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Client Relationship Manager

Client Relationship Manager

Enervise, LLC • Cincinnati, OH, US
14 hours ago
Job type
  • Full-time
Job description

Primary Location : Cincinnati Office-Blue Ash Ohio

Are you looking to join a winning team? We are urgently hiring for the best and brightest Client Relationship Manager in Ohio. Enervise has been in service for almost 40 years and continues to grow at a constant pace.

Enervise is seeking a dedicated and proactive Client Relationship Manager (CRM) to join our team. The CRM will be responsible for building and maintaining strong, long-lasting relationships with clients, ensuring their satisfaction, and optimizing their experience with our products and services. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to manage multiple clients while providing tailored solutions that meet their needs.

Role Responsibilities

Client Engagement and Retention :

  • Service as the primary point of contact for assigned clients.
  • Develop and maintain strong relationships with key client stakeholders.
  • Proactively engage clients to understand their business goals and objectives.
  • Ensure a high level of client satisfaction and retention by addressing concerns and resolving issues promptly.

Account Management :

  • Manage client portfolios, ensuring that their needs are met and expectations exceeded.
  • Monitor and review client performance metrics, ensuring they receive value from our services.
  • Provide regular status updates and check-ins with clients and senior management, including progress reports on ongoing projects, addressing feedback, and proactively identifying and resolving emerging issues.
  • Identify upsell and cross-sell opportunities, working closely with the sales team to offer additional services.
  • Support contract renewals, negotiations, and proposals to enhance and strengthen client relationships.
  • Collaborate with the marketing and sales teams to ensure alignment on messaging and client needs.

    • Problem Solving and Conflict Resolution :

  • Address and resolve any client concerns or issues in a timely and professional manner.
  • Act as the primary liaison between clients and internal teams to guarantee client needs are understood and met.
  • Plan and lead regular meetings to review the status of ongoing projects, goals, and new opportunities.

    • Qualifications

    Education :

  • Bachelor's degree in business, Marketing, Communications, or a related field.

    • Experience :

  • Proven experience as a CRM or in a similar customer-facing role.
  • Experience in managing client portfolios and developing long-term business relationships
  • Strong understanding of CRM software and tools.

    • Skills and Competencies :

  • Exceptional communication and interpersonal skills, with the ability to build relationships at all levels.
  • Strong problem-solving and conflict resolution abilities.
  • Outstanding organizational skills and the ability to effectively manage multiple tasks simultaneously.
  • Proven ability to work both independently and as part of a team.
  • Proactive and results-oriented, with a strong focus on client satisfaction and retention.
  • Strong analytical skills with the ability to derive actionable insights from client data.

    • Preferred Qualifications :

  • Experience in HVAC, Facility management, etc.
  • Familiarity with CRM Systems such as Microsoft Dynamics.
  • Ability to identify business development opportunities and contribute revenue growth.
  • Competitive hourly wage
  • Annual Performance Reviews
  • PTO
  • Medical, Vision and Dental Coverage
  • Paid holidays
  • Employee Referral Program

    • Enervise is pleased to support and encourage people who are highly motivated and want to be successful in the HVAC, Plumbing and Building Automation Business.

    If you are interested in an employment opportunity, Apply Now!

    EEO / M / F / Disabled / Vet

    Equal Opportunity Employer, including disabled and veterans.

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    Client Relationship Manager • Cincinnati, OH, US

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