Director of Customer Strategy

A company is looking for a Director of Customer Office Strategy & Operations.

Key Responsibilities

Develop and execute a comprehensive customer lifecycle strategy roadmap

Lead and inspire a team to achieve excellence in customer experience

Drive process improvement and operational efficiency to enhance customer outcomes

Required Qualifications

15+ years of experience in customer success and driving growth

Bachelor's degree in a relevant field; advanced certifications are a plus

Proven experience in managing diverse stakeholders and fostering a customer-centric culture

Expertise in strategic planning, program management, and process improvement

Strong data analytics and forecasting capabilities