Talent.com
HSPD-12: Government Badging & Credentialing Specialist (Richmond - REF1486D)**
HSPD-12: Government Badging & Credentialing Specialist (Richmond - REF1486D)**Citizant • Richmond, VA, United States
HSPD-12 : Government Badging & Credentialing Specialist (Richmond - REF1486D) • •

HSPD-12 : Government Badging & Credentialing Specialist (Richmond - REF1486D) • •

Citizant • Richmond, VA, United States
30+ days ago
Job type
  • Full-time
Job description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values : Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Duties and Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
  • Answering phone calls / email inquiries for all things related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Education :

  • High School diploma, GED certification
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential.
  • Clearance Requirement :

  • US Citizenship required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $41,000 - $47,200 (depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Health and Welfare (H&W) benefit
  • Medical, dental, and vision insurance
  • Life and Disability Insurance
  • 401(k)
  • Generous Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer : Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

    Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Create a job alert for this search

    Credentialing Specialist • Richmond, VA, United States

    Related jobs
    Flexible Schedule - Deliver with Uber Eats

    Flexible Schedule - Deliver with Uber Eats

    Uber eats • Charles City, VA, US
    Full-time +1
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show more
    Last updated: 3 days ago • Promoted
    U.S. Border Patrol Agent

    U.S. Border Patrol Agent

    U.S. Customs and Border Protection • Midlothian, Virginia, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Choose your schedule - Earn At Least $2060 For Your First 157 Trips, Guaranteed.

    Choose your schedule - Earn At Least $2060 For Your First 157 Trips, Guaranteed.

    Uber • Charles City, VA, US
    Full-time +1
    Earn at least $2060 driving with Uber when you complete your first 157 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 4 days ago • Promoted
    RN - ED - Emergency Department in Hopewell, Virginia - $1,945 / week

    RN - ED - Emergency Department in Hopewell, Virginia - $1,945 / week

    Vetted Health • Hopewell, VA, US
    Full-time
    Vetted is seeking a RN - ED - Emergency Department for a travel job in Hopewell, Virginia.The job was posted 19 days ago. The assignment starts on ASAP and is 13 weeks long with 13 hour shifts 3 day...Show more
    Last updated: 20 hours ago • Promoted • New!
    Physician General Practitioner

    Physician General Practitioner

    Childrens Hospital Of The Kings Daughter • Providence Forge, VA, US
    Full-time
    Summary GENERAL SUMMARY The Office Physician Assistant reports to supervising physician(s) and designated manager.Works under continuous supervision and clinical guidance of the practice physician(...Show more
    Last updated: 20 hours ago • Promoted • New!
    Imaging Technologist

    Imaging Technologist

    Childrens Hospital Of The Kings Daughter • Providence Forge, VA, US
    Full-time
    Summary Please note the hours for this role are 80 hours biweekly Monday thru Friday 11am - 730pm including weekends, holidays and on call. GENERAL SUMMARY The Radiological Technologist performs rad...Show more
    Last updated: 20 hours ago • Promoted • New!
    Family Medicine Residency Program Director Opening in Richmond, Indiana

    Family Medicine Residency Program Director Opening in Richmond, Indiana

    CompHealth • Richmond, US
    Full-time
    Richmond has twice been the recipient of the All-America City Award in recognition of citizens who tackle community-wide challenges and achieve uncommon results. It offers a high-quality primary sch...Show more
    Last updated: 16 days ago • Promoted
    Community Urologist

    Community Urologist

    HealthEcareers - Client • Claremont, NH, USA
    Full-time
    Dartmouth Health – New Hampshire.Dartmouth Health (DH) is seeking a BC / BE Urologist who will be based at both .Dartmouth Hitchcock Medical Center (DHMC. Valley Regional Hospital (VRH),.Claremont, NH...Show more
    Last updated: 30+ days ago • Promoted
    X-Ray Technologist

    X-Ray Technologist

    Childrens Hospital Of The Kings Daughter • Providence Forge, VA, US
    Full-time
    Summary Please note the hours for this role are 80 hours biweekly Monday thru Friday 11am - 730pm including weekends, holidays and on call. GENERAL SUMMARY The Radiological Technologist performs rad...Show more
    Last updated: 20 hours ago • Promoted • New!
    Behavior Technician - Part Time

    Behavior Technician - Part Time

    Centria Autism • Fort Gregg-Adams, Virginia, US
    Part-time
    We are looking for enthusiastic individuals to join our team as Behavior Technicians.As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with ...Show more
    Last updated: 26 days ago • Promoted
    Office Physician Assistant (Contract)

    Office Physician Assistant (Contract)

    Childrens Hospital Of The Kings Daughter • Providence Forge, VA, US
    Full-time
    Summary GENERAL SUMMARY The Office Physician Assistant reports to supervising physician(s) and designated manager.Works under continuous supervision and clinical guidance of the practice physician(...Show more
    Last updated: 20 hours ago • Promoted • New!
    Flexible schedule - Earn at least $2060 by driving 157 trips with Uber

    Flexible schedule - Earn at least $2060 by driving 157 trips with Uber

    Uber • Charles City, VA, US
    Full-time +1
    Earn at least $2060 driving with Uber when you complete your first 157 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 4 days ago • Promoted
    Radiological Technologist

    Radiological Technologist

    Childrens Hospital Of The Kings Daughter • Providence Forge, VA, US
    Full-time
    Summary Please note the hours for this role are 80 hours biweekly Monday thru Friday 11am - 730pm including weekends, holidays and on call. GENERAL SUMMARY The Radiological Technologist performs rad...Show more
    Last updated: 20 hours ago • Promoted • New!
    Flexible Schedule Market Research Participant (Hiring Immediately)

    Flexible Schedule Market Research Participant (Hiring Immediately)

    Earn Haus • Ammon, Virginia, US
    Full-time +2
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Infectious Disease Physician

    Infectious Disease Physician

    HealthEcareers - Client • Claremont, CA, USA
    Full-time
    Inland Valley Infectious Disease Medical Group, a well established single specialty medical group, is seeking a BC / BE infectious disease physician to join a busy 5 physicians practice in Los Angele...Show more
    Last updated: 30+ days ago • Promoted
    Pediatrician

    Pediatrician

    Childrens Hospital Of The Kings Daughter • Providence Forge, VA, US
    Full-time
    Summary GENERAL SUMMARY The Office Physician Assistant reports to supervising physician(s) and designated manager.Works under continuous supervision and clinical guidance of the practice physician(...Show more
    Last updated: 20 hours ago • Promoted • New!
    Behavior Technician

    Behavior Technician

    Centria Autism • Fort Gregg-Adams, VA, United States
    Full-time
    We are looking for enthusiastic individuals to join our team as Behavior Technicians.As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with ...Show more
    Last updated: 8 hours ago • Promoted • New!
    Radiology Tech – ARRT Certified

    Radiology Tech – ARRT Certified

    Childrens Hospital Of The Kings Daughter • Providence Forge, VA, US
    Full-time
    Summary Please note the hours for this role are 80 hours biweekly Monday thru Friday 11am - 730pm including weekends, holidays and on call. GENERAL SUMMARY The Radiological Technologist performs rad...Show more
    Last updated: 20 hours ago • Promoted • New!