Collections Representative

Overview

This position is onsite at the Corporate Headquarters located in Kenosha, WI.

Who we are :

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value.  We work hard together. We grow together. We are one Snap-on team.

Responsibilities

• Manage a portfolio of 900-6,000 past-due accounts at any given time, with past-due balances ranging up to $1 million.
• Perform account / payment reconciliation.
• Coordinate with internal and external parties to resolve disputes behind aging invoices.
• Analyze issues at the root cause for nonpayment, and work with appropriate parties to improve these processes moving forward.
• Communicate with customers by phone and e-mail regarding amounts due or past due and establish strong business relationships. Diffuse and resolve challenging customer service situations.
• Document daily collection activities.
• Identify, document and recommend delinquent accounts requiring external collection efforts and which could create bad debt or financial exposure.
• Review, prepare, analyze and document accounts receivable aging reports and other ad hoc reports.
• Meet collection targets as defined by finance department.
• Follow the procedures and protocol established by the company.
• All other duties as assigned

Qualifications