Patient Support Representative

Job Description

Job Description

Position Summary : Perform duties required in a call center of a multi-location Federally Qualified Health Center. Utilize Medical Assistant skills to place, receive and route a high volume of calls through an electronic switchboard, relay messages to health center staff and correctly schedule patient appointments with providers as appropriate. Includes scheduling transportation and interpretation services in addition to documentation in the electronic medical record system.

Education : Graduate of a Certified Medical Assistant Program.

Experience : One (1) year experience in a physician practice or clinic setting is preferred. One (1) year experience in a customer service or call center environment.

Skills and Abilities

• Strong organizational skills.
• Excellent verbal and written communication skills
• Excellent telephone skills with the ability to communicate clearly and project a pleasant and professional demeanor.
• Proficient computer skills including the use of word processing, e-mail and electronic medical records software.
• Knowledge of the health care field and medical office protocols and procedures.
• Ability to work in a fast-paced environment.

License(s) / Certification(s) Required : Certificate from Medical Assistant Training program.

Essential Functions

NOTE : SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT

NOTE : ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES

AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS