Import Analyst

About Livingston International : Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.

S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.

This is an excellent opportunity for a detail-oriented individual with a passion for customs and supply chain efficiency.

If you are looking to make a significant impact in a dynamic environment, we encourage you to apply!

Job Summary :

The Customs Import Analyst acts as the lead support and day-to-day client contact for the client team. You will facilitate release and entry summary completion;

accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions and auditing activities to ensure client service satisfaction.

This position is fully remote and must be able to work third shift (overnight).

The ideal candidate has excellent client communication, process clearance for urgent air shipments including passenger entry and charters, and detailed orientated.

Day in the life :

• Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files / information, associated vendors and keywords are accurate and current
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
• Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
• Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air / Sea locations.
• Provide support, guidance and mentoring to Release Operations members
• Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments.

Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.

• In a professional manner, work directly with and contact clients / carriers to obtain missing documentation, information and / or instructions.
• Works directly with Customs and PGA's as necessary.
• Responsible to conduct documented internal audit.
• Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.

What you bring to the table :

• At least 3 years of related experience.
• Excellent oral and written communication and organizational skills.
• Client Service oriented interpersonal skills with internal / external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Attention to detail; organization, completeness and accuracy.

Benefits : Excellent health insurance, free professional development and education reimbursement, employee assistance program, 401(k) with company match, free volunteer hours, rewards and recognition programs.