WIC Program Assistant

Job Description

Job Description

Job Summary :

The Lawrence WIC Program is now seeking a WIC Program Assistant to work with a large team in a very busy office.  Responsibilities include answering telephones, scheduling appointments, screening participants for eligibility, data entry, issuing benefits, and managing client flow. Hybrid schedule available.

Essential Functions / Key Responsibilities :

• Follows all protocols and / or regulations for processing applicants / participants for (re)certification, including : verifying identity, income, residency, and participant category; educating participants on their rights and responsibilities, authorized signatures and shoppers, WIC foods,  and using benefits at authorized vendors; referring participants to MassHealth, SNAP, TAFDC and other health and human service programs; providing notification for end of certification, missed benefits, and / or ineligibility to receive WIC benefits.
• Oversees benefit issuance for prescribed food prescription, including :   re(issuing) food / formula prescription benefits; capturing participant authorized signatures for benefit issuance; and maintaining security of WIC cards.
• Performs routine office duties, including answering telephones; scheduling appointments; data entry; and managing client flow.
• Attends bi-weekly staff meetings and other trainings, conferences, and workshops as appropriate.
• Performs other duties as needed, including quality assurance activities.

Skills & Qualifications :

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