Computer Tech Support - Warehouse Technician

What You Need To Know :

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Newsweek has recognized Southern Glazer’s as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women, Parents, and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. Shift is : 5 pm to 1 : 30 am, Sunday through Friday, with some project work on Friday and Saturday.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview :

The Night Warehouse Support Technician is responsible for maintaining the warehouse system to ensure all warehouse systems and equipment function as intended, supporting ongoing business operations. This role serves as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, and as a 2nd-level contact for Tier 2 warehouses. It will also triage issues to 3rd-level vendor or ETP support as needed.  The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assisting in evaluating other distribution systems. Other duties will include being the first line of defense against all abnormal WMI system issues.

Primary Responsibilities :

• Provide support to the division (24x7) or as directed.
• Provide training for employees on procedures / systems.
• Collaborates with other functional areas to identify system integration opportunities.
• Manage and assist with the maintenance of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.).
• Develop advanced processes (including predictive maintenance techniques) to measure, analyze, and improve equipment performance (reliability) and prioritization of improvement projects.
• Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs.
• Assist with the evaluation and process changes for other distribution systems (Conveyors / MHE, Voice Picking & slotting techniques, etc.).
• Provide training for distribution center employees on procedures / MHE systems.

Additional Primary Responsibilities :

Minimum Qualifications :

Physical Demands :

EEO Statement :

Southern Glazer's Wine and Spirits, an Affirmative Action / EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and / or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

About Southern Glazer's Wine & Spirits :

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents & Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.