Associate Director, Senior Faculty

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Associate Director, Senior Faculty, serves as a key partner to the Director of Leasing in advancing the strategic goals of Columbia Residential's leasing portfolio. This position plays a central role in shaping housing strategies, overseeing complex leasing matters, and ensuring alignment with institutional priorities.

Responsibilities

• Manages critical relationships with senior faculty, academic leadership, the Provost's Office, and Deans' Offices, ensuring that housing services are responsive, effective, and supportive of the University's academic mission.
• Collaborates closely with the Associate Directors of Student Leasing and Faculty Leasing to coordinate practices, share insights, and drive consistency across all leasing operations.
• Acts as a central liaison with Legal Leasing Services, Strategic Operations, and internal stakeholders to drive process improvements, resolve escalated issues, and manage change initiatives.
• Provides direct supervision to the Senior Associate for Faculty Housing and indirect supervision to leasing staff; leads training, team development, and standard-setting initiatives to support staff growth and effectiveness.
• Oversees and manages the occupied apartment renovations; reviews and evaluates requests, ensures adherence to Columbia Residential's Occupied Apartment Renovation Policy, and balances resident expectations with operational feasibility, timelines, and available resources.
• Partners with Residential Operations Asset Directors and the Resident Construction team to communicate project needs, manage budgets (approximately $1 million annually), and monitor progress to ensure that renovations are delivered efficiently, within budget, and with minimal disruption to residents.
• Works with the Residential Operations Asset Directors to prepare for the turn season and to manage expectations regularly during turn season.
• Anticipate the needs of senior faculty while maintaining the consistent standards set by Columbia Residential.
• Directs data collection and analysis across the faculty housing portfolio; provides actionable insights and recommendations to the Director of Leasing, ensuring that strategic goals are met and exceeded.

Minimum Qualifications

• Bachelor's degree required with a minimum of 5 years of related experience.
• Strong proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook required.
• Demonstrated technical and analytical skills with proficiency in lease management software systems.
• Experience using specialized financial reporting and report development tools required.
• Knowledge of data analysis tools and industry-specific software required.
• Must demonstrate sound judgment, patience, and tact while working under pressure in a busy office environment.
• Must be organized, professional, friendly, enthusiastic, and diligent.
• Excellent customer service and communication skills, both written and verbal, are required.

Preferred Qualifications

• An advanced degree is preferred.
• Specific experience with Housing and Leasing Operations, Residence Life, or Customer Service preferred.
• Ability to work with and analyze data generated from disparate systems preferred.
• Experience conducting and evaluating performance assessments.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.