Customer Service Representative I

Job Description

Job Description

Johnson Screens is the leading global provider of innovative screening and separation solutions. We support a wide range of industries, which means that almost every product around us has touched one of our screens during its manufacturing process. Since our inception over a century ago, our products have helped protect lives by reducing harmful waste, providing clean water, and making the best use of our precious natural resources. We strive to be a great place to work and do what is right for our customers and our people. We thrive on innovation and continuous improvement, and we believe that our people are the key for our success.

Basic Function Under limited supervision, provide sales support for new and in-process orders within the Energy & Processing Technology (EPT) Team.

Duties & Responsibilities

• Process sales orders within SAP and working with SalesForce.
• Set up new customers and maintain existing customer's records.
• Participate in customer service meetings.
• Support accounting department with order and billing-related tasks.
• Generate and distribute acknowledgments to customers.
• Track order status from receipt of Purchase Order to delivery of products.
• Proactively update customers, outside sales, and managers on delivery complications
• Serve as point of contact between customers and Johnson Screens, Inc
• Generate month-end reports using SAP and Excel spreadsheets.
• Assist project managers on projects as needed. Enter project data into the SAP project system, create invoices, and assist in developing the data book.
• Manage Letters of Credit and Bank Warranties
• Understand and comply with all HSE, Compliance, and other Company Policies
• Adhere to the Quality Policy and comply with all requirements of the Quality System Manual, operating and technical procedures, and work instructions as they apply to the position.
• Perform other duties as assigned by the supervisor within the physical constraints of the job.
• This position reports directly to the EPT Inside Sales Manager.

Required Skills

Preferred Skills

Benefits :

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Johnson Screens is an equal opportunity employer : Veterans, Disabled, Minorities and Women.