Customer Service Representative

Job Description

Job Description

The Specialty Mfg. Co. is a vertically integrated company offering the industrial and manufacturing sectors a one-stop-shop solution for products, machining, molding, and light assembly. From stock items to the design and production of custom parts and machinery, our five divisions provide the solutions and support you need every step of the way.

We are seeking an experienced Customer Service Representative to join our team in White Bear Lake, MN. The Customer Service Representative will be responsible for enhancing client relationships through accurate and prompt service

Essential Job Duties

• Manage order life cycle through current enterprise resource planning software
• Support sales and business development initiatives.
• Resolve billing issues.
• Prepare and send quotes to customers as well as potential customers.
• Resolve product or service problems, troubleshooting as necessary, and escalating or expediting to ensure a prompt resolution.
• Provide product or service information to existing as well as potential customers.
• Keep records of customer interactions, process customer accounts, and update customer records, as necessary.
• Ability to gain knowledge of and understanding of company's products and services.
• Work with price lists, credits, debits, and freight disputes.
• Communicate with internal teams(sales, accounts receivable, production, quality, and shipping) to ensure customer’s requirements are met, and to resolve customer complaints.
• Notify customers of manufacturing delays affecting ship dates.

Qualifications

Education :

Experience :

Preferred Skills :

Compensation and Benefits

Expected Compensation Range : Hourly, non-exempt- $23-$30

Specialty Manufacturing is providing the compensation range that the company, in good faith, believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, and abilities.

Specialty Mfg. provides a comprehensive suite of benefits including, but not limited to :

Specialty Mfg. operates an onsite work environment where employees are expected to work in the office 5 days per week.

Powered by JazzHR

QZgcnehBJI