Front Office Supervisor
Nationally : $16.00 - $18.20 / hour
Rate depends upon state / market and experience*
Position : Front Desk Supervisor
Department : Property
Hourly
Position Reports to : General Manager
OTO Development is pleased to announce a wonderful opportunity for a Front Desk Supervisor.
What will you be doing most days?
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
- Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
- Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
- Anticipate guests’ needs and go out of your way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
- Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Maintain proficient administration of the hotel's electronic reservation system
- Maintain compliance with hotel safety programs and procedures, including emergency and security systems
- Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
What are the requirements for this position?
- You have 2+ years’ experience working in a front desk / receptionist type role
- You love working with people and will go above and beyond for each guests’ needs
- You work well with others and enjoying working and being part of a team
- You have excellent oral, written, and interpersonal communication skills
- You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
Physical Requirements for this Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Travel Requirements
This position would require little to no travel outside the property and surrounding area.
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The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Review Front Office log and Trace File daily. Supervise all team members in their re...
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The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Review Front Office log and Trace File daily. Supervise all team members in their re...
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