Operations & Business Analyst

ABOUT PERFORMANT

At Performant, we focus on helping clients achieve their goals by providing technology-enabled services that identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Our mission : To offer innovative payment accuracy solutions that allow our clients to focus on what matters most—quality of care and healthier lives for all.

ABOUT THE OPPORTUNITY

Hiring Range : $85,000 - $100,000

The Operations & Business Analyst plays a key role in the Healthcare Services organization by applying operational expertise across all areas of assigned operational business streams. This role collaborates with operational leadership, cross-functional departments, and subject matter experts to ensure financial, customer service, and other organizational goals are optimally accomplished. The Analyst leverages strong business acumen, industry knowledge, and extensive operational leadership background to add value to diverse healthcare operational initiatives. They perform a broad spectrum of activities based on assigned operations focus, objectives, and priorities at any given time and may directly or indirectly provide direction or oversight to Performant team members. The Analyst also collaborates with cross-functional stakeholders to gather, analyze, and document business process requirements, translating operational needs into scalable workflows and actionable specifications.

Key Responsibilities

• Research, gather, and integrate data from multiple internal and external sources.
• Develop and evaluate a wide variety of business intelligence analytics.
• Work with leaders to analyze the business operations of healthcare service lines or businesses of Performant Healthcare.
• Act as a strategic liaison between operations and technology teams, ensuring seamless communication and alignment to drive process improvements, system enhancements, and digital transformation initiatives.
• Present recommendations to multiple audiences (including Executive team) in a coherent and clear format.
• Leverage strong project management and business operations expertise to drive or contribute to key initiatives developing operational best practices, continuous improvement, and optimization.
• Drive quarterly results for a high-growth, industry-leading business.
• Evaluate existing and develop new policies, procedures, and workflows continually seeking mechanisms to streamline and optimize results for clients, reduce costs, and increase revenue.
• Provide input to planning, forecasting, and goal setting, as well as measurement of process and program effectiveness, and productivity.
• Provide operational thought leadership and may include day-to-day management oversight for operational group(s).
• Provide consultative input to healthcare business leadership on a wide variety of operational matters.
• Foster positive proactive relationships with clients.
• Other duties as assigned.

Knowledge, Skills and Abilities Needed

Required and Preferred Qualifications

WHAT WE OFFER

Performant offers a wide range of benefits to support a healthy work / life balance. Benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family / parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices

Hybrid and remote settings require reliable, secure high-speed internet at your home office location. Proof of such may be required prior to an offer being made. Maintain this internet access at your home office location.

Regularly sit at a desk during scheduled shift, use office phone or headset, make outbound calls and answer inbound calls using an office phone system; view a computer monitor, type on a keyboard and use a computer mouse.

Regularly read and comprehend information in electronic or paper form. Regularly sit / stand 8 or more hours per day. Occasionally lift / carry / push / pull up to 10lbs.

Must submit to, and pass, a pre-hire criminal background check and drug test. Ability to obtain and maintain client required clearances may be required for some positions. Some positions may require absence of felony and / or misdemeanor convictions. Must not appear on state / federal debarment or exclusion lists. Must complete the Teleworker Agreement upon hire and adhere to all related policies.

Equal Opportunity

Performant is committed to full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, medical condition, marital status, citizenship status, military service status, political belief status or any other consideration made unlawful by law.

Disability Accommodations

If you believe a reasonable accommodation is required to fully participate in the job application or interview process, please contact Performant's Human Resources team to discuss further.

Agency Submissions

Third-party recruitment agency submissions are not accepted.

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