Description :
IT Support Specialist Wavepoint 3PL, a growing, energetic logistics company, is looking for a full-time IT Support Specialist. This is a permanent, on-site position based in Erie County.
Key Responsibilities
- Provide technical support for end users via email, telephone, remote connection, and in-person.
- Monitor systems for performance and integrity and proactively address issues.
- Provision and deploy hardware as needed to support operations and administration, both onsite and remotely.
- Install, configure, and update software on servers and PCs.
- Utilize the helpdesk system to manage client support requests.
- Diagnose and isolate hardware / software problems and coordinate solution response.
- Coordinate with service and solutions providers to resolve system issues and alter services as directed.
- Participate in Active Directory and network administration.
Requirements :
IT Support Specialist Education & Experience
3+ years of professional IT experience.Bachelor’s degree in management information systems, information technology, or related field.Knowledge, Skills & Abilities
Experience administering and supporting :Active DirectoryWindows ServerWindows ProfessionalOffice / Microsoft 365Network wiringWorking knowledge of networking fundamentals (TCP / IP, wireless, switching, routing, firewalls). SonicWall experience preferred.Able to problem-solve with minimal assistance or supervision.Ability to work independently as well as in a team environment.Effective communication with both technical and non-technical team members.Travel as needed to remote sites, both locally and out of the area.Must be able to sit at a desk for extended periods of time.Extended periods of typing and computer useLifting : 0-20lbs. Often, 20-50 lbs. Occasionally, over 50 lbs. Rarely.Occasional work from a lift or ladderDue to travel outside of the home office, candidates are required to have a vehicle and a valid driver's license.PIdc98b943fcfc-30511-38850831