IT PC Refresh Support Technician

Position : IT PC Refresh Support Technician

Location : Elma, NY 14059

Duration : 12 Months

Schedule : Monday-Friday, 8 : 00 AM - 5 : 00 PM (100% Onsite)

Overview :

As an IT PC Refresh Support Technician, you will be responsible for providing technical assistance during the PC hardware refresh deployment project. Your role includes building, swapping, and deploying refreshed hardware to end users while ensuring smooth IT operations at your location. You will also troubleshoot hardware and software issues, deliver exceptional customer service, and resolve IT problems promptly to support client business operations.

This position may occasionally require after-hours support for emergency situations, critical troubleshooting, system maintenance, or other IT issues as needed.

Key Responsibilities :

• Install, configure, and support endpoint hardware and software.
• Deploy PC equipment and accessories to end users.
• Provide guidance to end users on IT policies, procedures, and best practices.
• Troubleshoot PC, network, printing, and application-related issues.
• Diagnose, research, and resolve routine end-user issues.
• Escalate complex issues to the appropriate team after initial troubleshooting and document all actions in the ITSM tool.
• Provide Level 2 day-to-day operational support to end users.
• Maintain detailed documentation of incidents, resolutions, and related activities in the ticketing system.

Required Qualifications :

Preferred Certifications :