IT Support Technician

The IT Support Technician is responsible for providing frontline technical support to end users across the organization.

This includes imaging new laptops, troubleshooting hardware and software issues, applying system patches and updates, performing upgrades, and reimaging devices as needed.

The ideal candidate will be detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.   Key Responsibilities :

• IT Infrastructure Support : Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware) Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Monitor and maintain Windows Server environments (2016 / 2019 / 2022), including Active Directory, Group Policy, DNS, and DHCP.
• Install, configure & perform system restores using Backup solutions (e.g.
• Veeam, Acronis) Install, configure and deploy new servers, laptops, workstations, hardware, and software applications.
• Track hardware inventory and maintain accurate asset records.
• Assist with equipment check-in / check-out and lifecycle management.
• Maintain accurate documentation of IT procedures, system configurations, and user support requests.
• Complete detailed work orders for all support incidents and service requests.
• Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing.

Technical Support,  System Maintenance and Patching :

Regularly apply Windows and third-party software patches and updates.

Required Qualifications :

Preferred Qualifications :

Location :