Support Services Specialist - Onsite

Job Summary

The Support Services Specialist maintains procedural standards for a multitude of processes in both host systems while ensuring Internal Audit Guidelines are being met, guided by Accounts Receivable Leadership and the objectives of the SSC. The position serves as a support liaison between internal users, vendors, and the Information Systems / Technology department and investigates and identifies the root cause of moderately complex user, application, and hardware issues. This position's goals are met through professional communication, confidentiality, and adherence to HIPAA guidelines. The Support Service Specialist position is on-site at the Fort Smith, Arkansas, Shared Services Center facility.

Essential Functions

• Completes accurate and timely reconciliation of various SSC and vendor processes through accounts receivable analysis.
• Completes tasks related to Medhost support, such as : Net Down, Reclass, Log Reconciliation, etc.
• Uses working knowledge of insurance payors, including understanding of deductibles, coinsurance, contractuals, and denials and correctness of adjustment transactions in both host systems.
• Assists with tasks outside of normal scope by adapting and prioritizing workflow.
• Remains compliant with SSC, CHS, and compliance policies and procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

Knowledge, Skills and Abilities

We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers, and ambulatory surgery centers.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state, and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to : hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http : / / www.chs.net / serving-communities / locations / to obtain the main telephone number of the facility and ask for Human Resources.