Collision center CSR(customer service representative)

Job Description

Job Description

Job Title : Customer Service Representative (CSR) – Auto Body Shop

Job Type : Full-time

About Us

At Chevy Chase Acura, we take pride in delivering high-quality collision repair and exceptional customer care. Our team is committed to making the repair process as stress-free as possible for our customers. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our front office team and be the first point of contact for our valued customers.

Responsibilities

Greet customers in person and over the phone with professionalism and courtesy.

Schedule repair appointments and manage the repair calendar.

• Generate work order with proper documentation.

Communicate with insurance companies, adjusters, and vendors to ensure proper documentation.

Provide estimates and explain repair processes to customers in clear, simple terms.

Update customers throughout the repair process regarding status and timelines.

Handle administrative tasks such as data entry, filing, and payment processing.

Support the shop manager and technicians with customer communication and workflow coordination.

Qualifications

Previous experience in customer service; auto body or automotive experience a plus.

Strong communication and interpersonal skills.

Ability to multitask in a fast-paced environment.

Proficiency in Microsoft Office and comfort with shop management software.

High attention to detail and excellent organizational skills.

Positive attitude and team-oriented mindset.

Benefits

Competitive pay (based on experience)

Health, dental, and vision insurance options

Paid time off and holidays

Opportunities for career growth and development

Supportive, team-focused work environment