Social Media Marketing Manager

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company and influence advocacy, contribution, and loyalty. At Medallia, we are committed to creating a world where organizations are loved by their customers and employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self.

The Role and Team : As part of our Content Strategy team, you will own the development and execution of our corporate social strategy across channels, driving impact for campaigns, amplifying employee and customer voices, and telling stories that spark engagement, build influence, and strengthen our brand perception. This is an exciting role with significant influence where you’ll help steer our presence and ensure we show up consistently, creatively, and authentically where it matters most.

Responsibilities

• Build and lead a corporate social strategy for an enterprise B2B brand, aligning social initiatives to broader marketing and business goals.
• Lead multi-channel social campaigns across platforms including LinkedIn, Instagram, X, and TikTok to grow audiences and strengthen brand presence.
• Leverage social management platforms (e.g., Sprout Social or similar) to schedule, monitor, and analyze content, optimizing for engagement and reach.
• Work seamlessly across marketing and other teams to drive integrated impact.
• Build and manage employee advocacy programs that amplify company messaging and increase organic reach.
• Create compelling content tailored to different audiences and formats, leveraging strong storytelling instincts.
• Develop and manage executive social presence and thought leadership programs to elevate brand influence.
• Collaborate with creative teams to produce visually compelling, on-brand content optimized for each channel.
• Build community engagement through two-way dialogue and leverage social listening insights to inform strategy.

Qualifications

Minimum Qualifications

Preferred Qualifications

Compensation and Benefits

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $102,400 - $176,000. The salary range information is a general guideline and may vary by labor market, location, and other factors including experience and skills. Medallia considers factors such as scope and responsibilities, candidate experience, location, education, key skills, internal peer equity, external market data, and business considerations when making compensation decisions.

Medallia offers competitive health and wellness benefits, including medical, dental, vision, 401(k), disability coverage, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

Medallia is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other protected status. Accommodation requests can be made to For information on how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

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