Self-Checkout Associate

Self-Checkout Associate

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Essential Responsibilities :

45% Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.

• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

45% Provides outstanding service in the Self-Checkout lanes according to SEG service standards :

10% Keeps work area clean, orderly, and free from safety hazards :

Disclaimer : Performs other job-related duties as assigned.

Qualifications : Education :

Required Education : N / A

Preferred Education : High School / GED

Experience :

Relevant Experience : 0-3 yrs minimum

Supervisory Experience : No Supervisory Experience

Language Requirements :

Language(s) Required : English

Language(s) Preferred : English & Spanish

Knowledge, Skills & Abilities Required :

Must be at least 18 years of age to perform job functions

Ability to read, write and speak English proficiently

Ability to understand and follow English instructions

Compliance with all company policies and procedures

High standard of integrity and reliability

Basic computer skills required to participate in online training

Authorization to work in the United States or the ability to obtain the same

Successful completion of pre-employment drug testing and background check

Knowledge, Skills & Abilities Preferred :

Environmental Factors :

Department : Retail

Environmental Factors : Retail - General Light : Physical Demands : While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and / or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft.

Working Conditions : While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet / humid working conditions. Safety Risk Factors : The employee is frequently required to twist back and / or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment : cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment : baler / compactor, box cutter Personal Protective Equipment : Goggles, Gloves, Back Brace Pulling Requirement : 250 lbs. Lifting Requirement : 20 lbs.

Location and Travel Requirements :

Location : Store

Travel Percent, Overnight & Motus :

Travel Percent : 0%

Overnight : N / A

Motus Eligible : No