Job Profile Summary
This role focuses on providing administrative and business support to the organization in order to achieve operational goals. It includes Clinical Administration duties such as long-term strategic planning, determining strategic issues and opportunities that could affect practice success, prioritizing and tracking investments across practices, allocating resources and making decisions regarding practice growth, and developing the need to accomplish the practice's vision. It is an organizational support or service role (administrative or clerical) operating in a "hands on" environment. The majority of time is spent delivering support services or activities, typically under supervision. This is an experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision; problems are typically routine but may require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.
Job Overview
This position provides administrative coordination, reporting, day-to-day support, and daily operational tasks to the assigned program. It participates in assessing, planning, implementing, and evaluating the health services provided. Where appropriate, new services, approaches, or expanded programs will be presented for review. The position is responsible to effectively organize, assemble and arrange resources to meet the short- and long-term goals of the program and organization. It serves as liaison and key point of contact to facilitate programmatic and operational communications internally and externally. This position works cooperatively within the department and other services to create a system of quality health care according to the policies, procedures, philosophy, and objectives of the departments and hospital.
Job Description
Minimum Qualifications :
- Two (2) years' administrative experience.
Preferred Qualifications :
High school diploma or equivalent.Five (5) years' administrative experience in healthcare setting.Bilingual.Duties and Responsibilities
Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow-through of improvement opportunities that are consistent with the hospital mission vision and scope of service statement.Oversees day to day functions related to service area(s) including : budget compliance / payroll, staffing, scheduling / core delivery, front desk operations, revenue capture, and prior authorization for patients as needed based on insurance coverage.Acts as the first level "go-to person" for the clerical needs of the program including timesheets, office supply and check requests, managing mail and billing of contractees, developing, printing and dissemination of program fliers and family education packets, among other daily administrative tasks.Works with the clinical and administrative team in developing a comprehensive workflow process within the program. Reviews workflows from time to time and provides support and guidance to the team to improve efficiency as necessary.Coordinates staffing pattern of the program based on volume and needs, providing coverage and support as needed to ensure uninterrupted patient care and continued efficient workflows.Collects, analyzes and makes decisions based on data and evidence-based statistics.Facilitates inter- and intra-departmental and external communication and linkages including responding to and facilitating internal agency communications with community services, staff, other hospital departments, or off-site programs. Disseminations updates via letters, emails, and other methods as needed.Conducts meetings for all providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care through the program, satisfaction with service and resolution of problems.Assists with and assures departments compliance with ACR / JCAHO / ACOS regulatory standards.Participates in Quality Improvement activities which are used for strategic planning purposes, preparation for accrediting bodies, quality assurance and performance improvement plans.Participates in the interview process and assists in a comprehensive orientation plan for all new employees.Communicates progress to the management team regularly to ensure goals are achieved.Physical Requirements
Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.May be exposed to dust and other typical office-like discomforts.Manual dexterity using fine hand manipulations for computer keyboard operation.Ability to see computer screen and read reports.Ability to hear instructions from physicians and other clinical or nursing staff.Skills & Abilities
Computer literacy required including familiarity with word processing programs and electronic spreadsheets and in learning new applications.Excellent customer service skills including excellent interpersonal and telephone skills.High degree of tact due to frequent interaction with patients, physicians, and insurance companies.Strong business skills, including understanding of health care expense, revenue, and reimbursement models and how they affect business plans.Ability to develop recommendations based on analysis and lead teams and drive to decisions.Excellent organizational skills with attention to detail.Proven administrative skills and experience.Ability to prioritize work and be flexible with work assignments.J-18808-Ljbffr